Why is a payment method option missing on the invoice checkout page?

While Paycove supports many different payment method option using Stripe's Universal Payment Element, you may notice that a particular payment option is missing. This can occur for a variety of reasons, such as the ones listed below:

• We'll start with the most straightforward explanation: You may simply need to have the payment option enabled. Learn how to do so here.

• The specific currency is not supported for that payment method.

• Region restriction: The country is not supported for that payment method (see the Billing Details of the customer in Stripe).

• The payment option is paused or requires action before it can be used.

• A custom rule is in place that limits when the payment option can show up.

If you're having difficulty with payments, feel free to reach out to us at support@paycove.io and we'd be glad to help. Otherwise, you can reach out to Stripe (Or Team Merchant, for Rotary Club members) to see if they could help determine the reason for the issue, as payment methods are ultimately controlled in the payment processor, not Paycove.

Are you a Rotary Club member with questions about payment types? We recommend that you take a look at Team Merchant's FAQ page, or else create a ticket with them using this link.