---
title: Refunds
description: Processing refunds and keeping a record of refunded charges is an important aspect of managing a business. You can easily refund a customer with just a few clicks.
---
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# Refunds
**Note for Rotary Club members:** If you use Paycove as a Rotary Club member or DACdb user, [please visit this page to learn how to issue refunds and partial refunds](https://mmp.teammerchant.com/paycove-guide/#refunds).
Processing refunds and keeping a record of refunded charges is an important aspect of managing a business.
### Method 1
To give customers a refund through Paycove, go to your [payment settings](https://paycove.io/payment-methods) and scroll to the bottom of the page.
In your payment history, you will see a record of any online payments and refunds made to invoices. Invoices that are marked as paid - but not paid online - will not be listed in your payment history. Payment history is never deleted; even if an invoice is deleted, its payment history will still be visible.
Click **Refund** next to an invoice, and a modal will pop up where you can choose the amount you would like to refund and enter a reason why.
When you refund a payment, the customer will receive their money back through the same payment method and account that they used to make the payment.
Know that when you issue a refund, the surcharge is reimbursed as well, whether it's a percentage or exact amount. For example, for a scheduled payment of $100, paid via credit card at a 3% fee, the total would be a $103 charge. The customer would be reimbursed for the full $103.
### Method 2
You can also issue a refund within an individual invoice. Simply scroll down to the **Payments** section of the invoice and find the payment(s) that you would like to refund. Then click the **Refund **button. After clicking this, a modal will pop up where you can enter details, just like in Method 1.
To learn how to effectively "cancel" a deal after the invoice has already been sent, check out [this article](https://help.paycove.io/knowledge/canceling-an-invoice). Contact us at support@paycove.io if you need more help.
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